TERMS OF SERVICE
Due to the individuality of our sweets, prices may vary based on details, the intricacy of design, and any other specific criteria that you may desire. Final pricing will be determined upon the finalization of the order.
DEPOSIT & PAYMENT POLICY
Your order is not secured until full payment has been received. All payments are received via PayPal invoicing. Once an invoice is requested, it must be paid within 48 hours, or it will be automatically canceled.
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Orders under $100 must be paid in full, 72 hours prior to your event date. A 50% non-refundable retainer for orders over $100 holds your reservation date 2 weeks in advance. The balance is due 48 hours before your selected date. Your retainer guarantees your place on our schedule and starts the production needed to complete the order.
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If your order is not paid in full before the 48-hour window, your order will be canceled and your retainer will not be returned.
NON-PAYMENT POLICY
Please do not place an order until you are ready to make payment. If we take the time to design/coordinate an order, send you an invoice, and secure space on our schedule, we reserve the right to forfeit any future business with you if you decline payment after these processes have been completed.
RUSH ORDER POLICY
Orders placed within 1 week of pick-up time require full payment within 24 hours and will be subject to a rush fee.
ORDER CHANGES
Changes to orders are accepted until 1 week prior to the scheduled pick-up time.
DAMAGE POLICY
We strive to make all of our clients happy and provide the best service possible. After you have taken possession of your sweets, Divine Designs is NOT responsible for any damage that may occur to the sweets during transport, set-up, or any time thereafter.
PERFORMANCE & SHIPPING
Performance of this agreement is contingent upon the ability of Divine Designs to complete the Agreement and is subject to labor disputes, strikes, accidents, Acts of God, and other causes beyond our control.
PERFORMANCE
All photographs provided to Divine Designs are for inspiration only. Each dessert is a unique work of art. While we strive to provide 100% satisfaction, we do not duplicate the work of others, and cannot guarantee exactness to work found on the internet.
FLOWER DISCLOSURE
Fresh flowers used for decoration are not food products and may contain pesticides, dirt, insects, or other contaminants.
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ALLERGEN DISCLOSURE: DIVINE DESIGNS’ PRODUCTS MAY CONTAIN OR COME IN CONTACT WITH MILK, WHEAT, NUTS, OR OTHER ALLERGENS. IT IS THE RESPONSIBILITY OF THE CLIENT TO INFORM HIS/HER GUESTS OF THIS FACT. DIVINE DESIGNS IS NOT RESPONSIBLE & WILL NOT BE HELD LIABLE FOR ANY ALLERGIC REACTIONS OR INJURIES SUSTAINED AS A RESULT OF CONSUMPTION. WE ADVISE THAT IF YOU OR YOUR GUESTS HAVE ANY OF THESE ALLERGIES, OUR TREATS SHOULD NOT BE CONSUMED.
DELIVERY POLICY
Delivery is available for standard orders for $5.00. Delivery is not available for custom orders. Typically, we arrange order pick-ups for most orders.
CANCELLATION POLICY
Please contact me directly for any cancellations. All deposit/retainer funds are non-refundable. No refunds will be issued for orders canceled with less than 48-hour notice.